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PRIVACY, RETURN & SHIPPING POLICY

OLGYN is committed to safeguarding your privacy and users of the other services available through our site. We will use our best efforts to ensure that all information you provide us remains private and is used only for the purposes set forth herein.

INFORMATION COLLECTION

We may collect the following information:

  1. Your Name, and your Business name
  2. Contact information including email address
  3. Demographic information including preferences and interests
  4. Other information relevant to customer surveys and/or offers

HOW WE USE COLLECTED INFORMATION

We require this information to understand your needs and provide you with better service, and in particular for the following reasons:

  1. Internal record keeping.
  2. We may use the information to improve our product selection.
  3. We may send promotional emails about events, promotions, products, special pricing, sales or other information using the email address you have provided.
  4. From time to time, we may use your information to contact you for market research purposes.
  5. We may contact you by email, phone, fax or mail.
  6. We may use your information to contact you to discuss your orders and/or to verify payment information by email, phone, fax or mail.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible and we will promptly correct any information found to be in error. If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by emailing us at sales@olgyn.com

RETURN POLICY

Please inspect your order, you have 72 hours from receipt of your order to alert us of a problem and make a claim.

No returns on the following items:

  1. Any goods that have been washed or used
  2. Re-labeled items
  3. Discontinued styles
  4. Decorated styles

All returns are subject to a 20% re-stocking fee

All claims have to be approved. Please email sales@olgyn.com to explain the problem with merchandise, and to get a Return Authorization Number (RA). Write your RA number on your invoice. Enclose a copy of the invoice in your package and write your RA number on the outside of your package.

SHIPPING POLICY

For all your shipping inquiries please contact us sales@olgyn.com

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